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Intake And Service Coordinator

Sunshine Kids - Musha Vana - South Morang, VIC

Voluntary, Charity & Social Work
Source: uWorkin



Welcome to SKMV, where teamwork is everything. We're a passionate NFP organisation providing disability support services within the NDIS framework. Our charitable projects extend far across the ocean to some of the most rural regions in Africa. Working at SKMV is not just a job, it's a lifestyle. We offer interesting and challenging roles, where your skills are what got you in the door and we will help you learn and thrive the rest of the way.


The Intake and Service Coordinator is the designated point of contact for all prospective participants, their families and/or representatives providing a responsive service to move participants through the pre-engagement process to service delivery, coordinate the delivery of support services delivered under the NDIS, provide operational support to the Operations Manager, and support the day-to-day delivery of services to NDIS participants.

The position is responsible for the implementation of a coordinated intake process that identifies participant support needs including co-designing supports, development of service quotes and client agreements, and the collation of client specific data. The Intake and Service Coordinator instils confidence in participants and key stakeholders to choose Sunshine Kids - Musha Vana as their provider of choice.


Business Development

  • Promote the unique value proposition of Sunshine Kids - Musha Vana
  • Promote the dignity and positive image of participants within their communities, maximising the opportunities for participants to join in and contribute to the communities in which they live
  • Link with participants and their families, and support coordinators (as participant representatives) to facilitate access to community resources
  • Develop care plans that are consistent with NDIS plans to ensure achievement of key outcomes and goals and present to participants (or their representative) for approval
  • Develop appropriate quotes that meet the needs of participants and the organisation
  • Determine participants' eligibility for the organisation's services and refer prospective participants to other more relevant services where appropriate
  • Obtain accurate information for participant case files and organisational records within a person-centred active support framework

Service Delivery

  • Conduct preliminary support assessments as needed and perform initial and ongoing risk assessments with participants
  • Ensure effective and professional communication with the Operations Manager and provide monthly service reports
  • Liaise with the team around actioning new participant services to ensure positive intake experience and timely commencement of service delivery
  • Liaise with internal and external stakeholders to ensure successful facilitation of NDIS plans and support of participant outcomes


The successful candidate will have:

  • Qualification in Disability or a relevant field (desired)
  • Demonstrated broad experience in service delivery and quality systems
  • Sound knowledge of the NDIS Practice Standards and Compliance
  • Knowledge of the NDIS Quality and Safeguards Commission and use of the NDIS portal
  • A passion for leading, empowering, and supporting a close-knit and results-oriented team
  • A client-focussed approach
  • Excellent and adaptive communication skills
  • Excellent relationship building and management skills
  • Experience in risk assessment, facility compliance, and quality assurance
  • High levels of I.T. literacy in using a range of software packages including proficiency in the use of Microsoft programs such as Word and Excel, and able to learn new systems with ease.

Required prior to employment:

  • NDIS Worker Screening Clearance
  • WWC Check
  • Police Check
  • Driver Licence and own reliable transport
  • First Aid and CPR Certificate


  • A progressive and supportive working environment
  • Variety in work and a sense of achievement
  • Work within an ambitious and fast paced environment and join a team with heart! Love what you do!

Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

The suitable applicant will be subject to the relevant pre-employment checks for appointment.

For more information about SKMV and the services provided, please feel free to visit our website: www.mushavana.org

South Morang, VIC

Voluntary, Charity & Social Work


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