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Inbound Member Services Officer

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


CBD Location | Mon - Fri | ASAP Start | Working Holiday Visa's Welcome | 8am - 8pm Rotating Roster

Your new company
Our client is the largest superannuation provider of services in Australia. They work closely with some of the world's largest corporations, pension funds, and financial institutions.

Your new role
You will become an expert in one superannuation fund and be the first point of contact for your customers. You will be taking inbound calls and answering a wide range of enquiries from retirees, employers, members and financial planners. You will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement! You will provide outstanding customer service and knowledge with every call.

What you'll need to succeed

  • Strong customer service experience or contact centre experience
  • Proven experience in a high volume contact centre role
  • Ability to work 8am to 8pm on a rotating roster
  • Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens
  • Be able to attend a 3 week training course in a class room environment is required
  • Working holiday visa workers are welcome to apply

What you'll get in return
  • Work in a high energy, great team environment
  • Full time, Monday to Friday 8am – 8pm rotating roster
  • An initial classroom training class involving live call simulators
  • A diverse and inclusive culture supporting national events

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ashleigh.menzies@hays.com.au, or call us now.
If this job isn't quite right for you but you are looking for a new position please reach out for a confidential discussion on your career.

LHS 297508 #2509309

Melbourne, VIC

Customer Service & Call Centre


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