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Customer Service Lead

Reece Group - Dandenong, VIC

Customer Service & Call Centre
Source: uWorkin


Reece is an Australian icon – we’ve been around for almost a century. We’re a big business that works hard to retain the little things that made us great from when we were family owned. We live by our values – we also hire by them and promote by them. We take our work seriously but not ourselves. Now we’re a publicly listed company with over 5,000 people, 600+ locations and 8 business lines making us Australia’s largest plumbing and bathroom products supplier.

Being committed to delivering the best service possible, we’re growing both nationally and internationally and that’s where you come in!

About The Opportunity

We are seeking a Customer Service Officer to join our team in Dandenong. You will have the opportunity to do the following:

  • A core focus of the role will be to help build an effective Customer Service team and to roll out a structured approach to monitoring staff and department performance as well as motiving and incentivising staff to perform at their best.
  • Manage our team of Customer Care Officers and ensure we are meeting or exceeding all critical KPIs as a department including
  • Implement measures that allow us to minimise service times for customers whilst always focusing on improving their overall experience
  • Lead the Customer Service that we provide to the branch network, including monitoring Workplace posts, and responding to cases and calls in a suitable time period.
About You

At Reece, attitude is key! We aim to improve the lives of our customers and our people by striving for greatness every day. We’d like to hear from you if you have the following:
  • Outstanding leadership skills with experience engaging and developing a customer service team
  • You are someone who instills confidence in your team without compromising on quality
  • A strategic thinking approach to developing the tools and elements required to deliver an effective customer service team.
  • People leader and motivator, provide appropriate support and development to staff
  • Proven track record in providing innovative and differentiated customer experience
  • Experience developing world class Customer Service and Conflict Resolution skills through the appropriate mentoring, feedback, and training courses.
  • Passion for providing outstanding customer service
  • Exceptional communication skills on all levels
  • Ability to prioritise multiple competing tasks
  • Have a strong work ethic and the ability to work autonomously within a dynamic environment.
  • Your initiative partnered with your ambition to do things well will see you enjoying this opportunity
The role is an excellent opportunity to work in a fast-paced environment with an iconic Australian brand. This role will give you broad exposure to our business and enable clear career progression if wanted.

If this sounds like you and you would love the opportunity to work in a business that has strong culture and growth with highly motivated people in a supportive team environment, then why wait, apply now!

How can you build a career with Reece.

Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.

Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Dandenong, VIC

Customer Service & Call Centre


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