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Customer Support Coordinator

Sharp & Carter - Dandenong, VIC

Customer Service & Call Centre
Source: uWorkin


  • Dandeong location with onside parking
  • Competitive salary and excellent benefits
  • Work amongst a fun, friendly & supportive team

About the Company

Our client is a national business, which has experienced rapid growth and is regarded as a market leader within their industry. With a dynamic and respected leadership team, the group has an ambitious growth plan that will see it further cement its position and significantly expand its Australian presence. With an excellent working environment, and amongst a supportive team, this role will suit a motivated and driven individual looking to kick start their career in accounts.

The Role

Working as part of a vibrant and dynamic team, your responsibilities will include, but not be limited to:

Customer Support

  • Manage all customer inquiries via phone or emails from external customers and internal client management teams.
  • Answer detailed product-related questions including product availability, delivery, and coordinating on complaints.
  • Support Business Brand Managers in the management of promotion activities and campaigns.
  • Management of customer order entry in Futuresleep systems and coordinating with Operations team for delivery.
  • Management of customer returns and credit process.
  • Prepare and distribute DIFOT reports for Victoria and coordinate all sites.
  • Management of customer support team including coaching team members.
  • Setting up standard operating procedures in relation to customer support activities.


  • Ensure the timely provision of time and attendance for all employees, as required, to the central payroll function, to ensure payments made to employees are accurate, on time as per letters of appointment, Awards, and legislative requirements.
  • Assist the Finance department to reconcile related information and provide accurate payroll information for further analysis.
  • Ensure maintenance of all relevant leave and overtime reports and ensure related information is provided to payroll consistent with the weekly pay cycle.
  • Support CFO on administration matters including procurement, travel management, IT, etc.
  • Other Adhoc duties or projects required from time to time.

The Ideal Candidate

Our client believes a positive attitude is a key to success! You will possess the following attributes:

  • Exceptional attention to detail
  • Prior experience in a similar office all-rounder position
  • Experience within a Customer Service role 
  • Professional phone manner with strong communication skills and customer service focused approach
  • Excellent time management skills to work to deadlines in a fast-paced environment


  • Attractive remuneration package 
  • Fun dynamic team environment that enjoys a laugh
  • Brilliant and rare opportunity
  • Parking on-site
  • Fantastic culture

Dandenong, VIC

Customer Service & Call Centre


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