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Key Holder - Aus

Williams-Sonoma, Inc. - Chadstone, VIC

Source: uWorkin


Job Description

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, integrity, and corporate responsibility.

We have a Senior Sales Assistant (known within the company as a Key Holder) position available at our Williams Sonoma store at Chadstone. The role responsibility is to provide customers with a unique shopping experience by delivering excellent customer service.

The Key Holder uses effective selling techniques and provides in-depth product knowledge in a fast-paced, specialty retail environment. The Key Holder performs specialised register and operational functions to ensure the store meets Company guidelines and provides operational and daily support to the store management team.

This is a part time position (40hrs a fortnight ) and work a fixed 4-week rotating schedule.

You’re excited about this opportunity because you will...

  • Create engaging experiences for customers by sharing expertise on enhancing your clients home
  • You are passionate about homewares, design & enhancing your clients’ home
  • Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
  • Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
  • Meet personal productivity targets and goals, while providing exceptional customer service to our guests
  • Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy
  • Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals
  • Drive sales by clienteling & connecting customers to you & Williams-Sonoma

Why you will love working at Williams-Sonoma
  • We’re a successful, fast-growing company with an entrepreneurial vibe
  • A technologically and data-driven business
  • Competitive salaries and comprehensive health benefits
  • We’re at the forefront of tech and retail, redefining technology for the next generation
  • We’re passionate about our internal and external clients and live/breathe the client experience
  • We get to be creative daily
  • A smart, experienced leadership team that wants to do it right and is open to new ideas
  • We believe in autonomy and reward taking initiative
  • We have fun!

We’re excited about you because...
  • Previous management experience, a role with a team of 6 or more preferable
  • Kitchen, Homewares or furniture experience preferred
  • Experience or interest in cooking would be favourable
  • Results orientated and outcome focused
  • Analytical skills teamed with a strong understanding and focus on metrics and KPIs
  • Solution orientated, can work autonomously.
  • Visual merchandising experience or able to demonstrate skills
  • Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
  • Succeed in a team environment, while able to work independently & manage your own time
  • Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box (shop keeper)
  • Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products
  • Most successful when provided with clearly defined daily sales goals & metrics
  • Effective communication, organisation and leadership skills


Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here’s a look at what you might be eligible for:
  • A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
  • In-person and online learning opportunities through WSI University
  • Cross-brand and cross-function career opportunities

If you are passionate about leading dynamic teams and delivering world-class service join our team, apply today!

This is a permanent opportunity and only those with permanent Australian work rights will be considered for this position.

About Us

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.