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Customer Service Officer- Multiple Jobs

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Multiple Roles Available | 12 Month FTC | Located in Mill Park and Essendon Fields

Your new company
A market leader in Australia are now seeking multiple customer centric professionals to join their call centres in Mill Park and Essendon Fields working on a new project for a Government Body.

Your new role
In this role you will be responsible for handing inbound and outbound enquires from customer predominately via phone to update personal information, assistance with completion of forms and providing guidance through complex personal situations. You will be well supported with training and knowledge documents, team leaders, floor walkers and peers to ensure you can assist callers.

What you'll need to succeed

  • You will have a strong customer service focus
  • Strong written and verbal communication skills
  • You will need to be reliable and punctual
  • Ability to work in structure environment and attention to detail and accuracy
  • Confident computer skills
  • Due to the division of the Australian Government, you will need to be an Australian Citizen
  • All successful applicants will be required to go through a full background check

What you'll get in return
  • Rotating roster between Monday to Friday 7am to 11pm, Saturday and Sunday 8am to 5pm
  • Penalty rates apply to overtime and weekend shifts
  • Training and career development opportunities
  • Access to a range of staff benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Airo Catbagan on airo.catbagan@hays.com.au or call us now on 9604 9606 for a confidential discussion on your career.

LHS 297508 #2485254

Melbourne, VIC

Customer Service & Call Centre


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