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Customer Service Officer

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Work for a well-respected local government department in their customer service team based in Narre Warren,

Your new role

  • Respond to customer enquiries and transactions across a range of contact channels including a high-volume inbound call centre, email and live chat
  • Act as a solutions focused customer experience specialist to resolve customer enquiries and complaints.
  • Promote, encourage and support customers to use self-service kiosks and/or online website facilities as an alternative more convenient method to complete their enquiry or transaction.
  • required to manage general enquires, provide information about payments, hard waste, lost animals as well as, current and future projects.

What you'll need to succeed
  • You must have recent experience working in a Contact Centre
  • Previous experience working for local council in a Customer Service or Admin role is highly regarded
  • Must have a current Working with Children’s Check
  • Must have a degree or diploma in a relevant field
  • Must have a full license and access to own vehicle.
  • You need to be able to problem solve and be a quick thinker
  • Have strong IT skills
  • Be able to travel to their office in Narre Warren

What you'll get in return
  • Your new company has a friendly atmosphere which creates a thriving and buzzing working environment.
  • Business hours are Monday - Friday 8.30am-5.00pm
  • Start date ASAP.
  • Competitive hourly rates
  • Full-time hours.
  • You will receive free onsite parking.
  • You will be a valued member of a great team
  • Fantastic culture and great upskilling opportunities

What you need to do now
If you’re interested in this role, and you meet the requirements above please send a copy of your resume to Sarah Armstrong at sarah.armstrong@hays.com.au

If this job is not for you, please contact us for a confidential discussion on your career.

LHS 297508 #2515271

Melbourne, VIC

Customer Service & Call Centre


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