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Manager (Vpsg4)

Victoria Police - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


About The Role

The Licensing and Regulation Division (LRD) is responsible for the regulation of the firearms, private security and weapons industries in Victoria.

The role of Section Manager, Licensing and Authorities is integral to the Licensing and Regulation Division.

Reporting to the Assessments and Determinations Unit Manager, the Section Manager is responsible for the effective management of the Firearms Licensing and the Private Security teams, ensuring that service delivery is consistently achieved through working collaboratively with their team leaders and peers.

They will identify and implement process improvement opportunities to facilitate best practices and ensure the effective implementation of any change initiatives, whilst liaising and creating positive stakeholder engagement through provision of expert advice and making informed decisions in the best interests of public safety.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

Your Duties Will Include

  • Supervise, coach, communicate and motivate team outcomes including the development, monitoring, acknowledgement and support of team standards, benchmarks, and service outcomes.
  • Manage escalated staff and applicant queries guided by use of legislation, policy and standard operating procedures.
  • Troubleshoot and develop ongoing process improvements to Licensing systems, procedures, policy and initiatives to enhance the quality, security, integrity and effectiveness of licensing services information.
  • Initiate and manage projects, ensuring all milestones, outcomes, recommendations and/or operational service outputs are delivered providing specialist knowledge and advice to a range of stakeholders.
  • Manage a broad range of administrative and data analysis activities.
  • Actively promote and manage change, encouraging team input in the continual improvement of work/process problems.
  • Facilitate and lead consultative processes. Build positive, functional working relationships and understand internal/external customer needs including, role modelling high standards of customer service and organisational values in all customer dealings.
  • Deliver successful induction, education, awareness and development programs and/or training related service delivery outcomes.
As The Successful Applicant, You Will Have
  • Demonstrated management experience with an emphasis on motivating, coaching and developing a multi-discipline service delivery team.
  • Excellent interpersonal and emotional intelligence skills including proven people management capabilities in effective conflict resolution and/or negotiation, consultation, persuasion and reviewing team dynamics.
  • Demonstrated experience and ability to understand, interpret and adopt legislative requirements including the ability to analyse, evaluate and investigate issues in order to make informed decisions and recommendations.
  • Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Division.
  • Demonstrated experience in implementing continuous improvement and change initiatives.
  • Have the ability to think strategically and work collaboratively, independently and effectively while adhering to strict deadlines.
Requirements And Relevant Information
  • One (1) Ongoing, Full Time position available.
  • Position is located at The Victoria Police Centre, 311 Spencer Street, Docklands.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Melbourne, VIC

Government, Defence & Emergency


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