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Customer Relationship Coordinator


Health, Medical & Pharmaceutical
Source: uWorkin


About The Role

Reporting to the Japara Assist Manager, we have an exciting opportunity available for a dedicated and outgoing Customer Relationship Coordinator with a strong customer service focus to join our marketing team on a part time basis.

Being the first point of contact for customers and clients, it is important that you can provide a high level of professionalism, presentation and confidence with a positive and empathetic attitude over the phone and via email.

  • Office based in Southbank - flexible work arrangements
  • Part time position
  • Growing & well regarded organisation

JAPARA, one of Australia's largest and most respected Aged Care providers with over 50 residences around Australia, is a highly professional organisation where staff are valued and where we all contribute to a warm, inclusive and supportive team culture. At JAPARA, everything begins with respect and then inspires everything we do.

The Successful Applicant Will
  • Be able to work effectively in customer-centric roles
  • Have experience with handling enquiries and admissions to residential aged care
  • Be able to work collaboratively in a fast-pace environment
  • Resident Select skills would be well regarded (but not essential)
  • A high level of commitment, integrity, honesty and trustworthiness
  • An effective listener with the ability to communicate at all levels both orally and in writing with excellent presentation skills
  • Clear thinker with lateral problem solving skills and an ability to convert complex ideas into simple, understandable and workable actions to ensure positive outcomes
  • Able to multitask, prioritise, delegate and manage the delegation process to ensure appropriate quality outcomes within expected or non-negotiable timeframes
  • Ability to understand and use information technology and programs such as Word, Excel, etc. and to learn new skills as required
  • A knowledge of the financial aspects of Aged Care and the ability to explain them in terms that can be understood by customers
  • An understanding of the different aspects of Aged Care (E.g. Palliative Care, Home Care, Living with Dementia)
Responsibilities Of The Role Include
  • Answering in-bound calls relating to Aged Care
  • Liaising with the Administrator in organising tours with the prospective resident
  • Following up on previous enquiries via phone and email
  • Managing the central referrer database
  • Conducting mystery calls
  • General administration for the marketing and sales team
  • Ad hoc duties as required
  • All applicants must provide evidence of their right to work in Australia, evidence of recent flu vaccination or exemption and a valid National Police Check*

    Please note as part of a condition of employment Japara reserves the right to have staff independently medically assessed. This assessment will be aligned to the inherent requirements of their role and or for work health and safety purposes.
  • Hoppers Crossing, VIC

    Health, Medical & Pharmaceutical


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