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Technical Communicator

William Adams - Melbourne, VIC

Trades & Services
Source: uWorkin



An opportunity has just become available in the Customer Solutions Team as a Technical Communicator.

The primary focus of this position is to provide technical advice and assistance to both internal and external customers. This position is accountable for technical problem investigation and resolution for William Adams technicians (workshop and field), members of the product support team and external customers. This is a key role that provides in depth technical support to ensure our customers’ equipment is kept healthy and productive.

Please note: this position could be based in any branch within Victoria.

A typical day in this role will look like:

  • Manage all technical support requests in a prompt manner and develop resolution to meet expectations
  • Detailed research and diagnosis of technical problems/requests
  • Regular communication across branches and departments of identified issues that may affect product in the field
  • Provide guidance on compilation of technical reports developed by branch staff
  • Keep up to date with assigned product and industry improvements and changes
  • Attend WA branches regularly
  • Owning the customer experience to achieve customer satisfaction
  • Entering of all activity accurately into WA business systems

What we are looking for:

  • Strong verbal communication, interpersonal and customer service skills
  • Strong Mechanical aptitude, current knowledge and experience working on Caterpillar products would be highly regarded
  • Intermediate Microsoft Office suite experience (Word, Excel, PowerPoint)
  • Some experience working with databases and systems
  • Ability to manage multiple complex tasks simultaneously
  • Ability to plan, be organised and manage time effectively
  • A “go getting”, self-motivated, reliable and a proven team player
  • A strong commitment to safety, health & environment procedures

You will be surrounded by like-minded professionals that are passionate about William Adams values:

Integrity - The Power of Honesty
Excellence - The Power of Quality
Teamwork - The Power of Working Together
Commitment - The Power of Responsibility
Sustainability - The Power of Endurance

APPLY TODAY! If you would like to have a confidential conversation, or have any questions, please don’t hesitate to contact Katie Tsamis on 9566 0691.