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Experienced Field Level Security Technician

Royal Eagle Security Services - South Melbourne, VIC

Trades & Services
Source: uWorkin


Royal Eagle Security Services (RESS) is seeking experienced, talented and ambitious Security Service Technicians to join our highly motivated and growing Security Technology team.

This position would suit candidates looking to develop their IT and Security Technology skills, being involved in the whole Job Delivery Process and providing valuable services for our customers. This is an outstanding opportunity for motivated and experienced candidates to join a reputable organisation and to accelerate their career progression towards Senior Security Technician and Technical Account Manager.

Possible candidates need to have good communication skills involving active listening and strong security technology skills. Bringing along a natural ability to work in teams and relate to people is essential to be considered. Potential candidates should also easily adapt to changes, be capable to improve on a professional level, and be able to manage multiple tasks. A strong work ethic, being well organised and well-presented are essential to be considered.

Key responsibilities will include but not be limited to:

Security Technology

  • Carry out onsite servicing and installation of Access Control, CCTV, Intercom and other IT based Security Systems
  • Ensure service and general preventatvie maintenance jobs allocated are completed on time and to quality standards
  • Carry out cabling works in-line with standards and complete associated documentation as required
  • Complete job safety analysis and implement any safety measures required
  • Provide client with phone support and remote programming/fault investigation of system where required
  • Carry out on call duties as per rostered on call schedule

Customer Care

  • Proactively assess, clarify, and validate customer needs and expedite the resolution of customer needs, problems, complaints and interests
  • Provide sufficient information to Account Relationship Managers for the development of proposals/quotations
  • Support Account Relationship Managers in the development of Quotations for customers

Job Management

  • Update Job Management System on site specific information relating to systems and customers
  • Write up full reports for each attendance detailing works completed onsite including any follow up required for rescheduling


  • Comply and uphold Occupational Health & Safety, Quality Assurance and Environmental Management
    standards and principles according to the company’s policies and procedures.

Benefits, culture and professional development

  • Fast paced company with an informal and open culture
  • Excellent development plan for career progression
  • ONE RDO per Month in addition to the standard annual leave
  • Good work-life balance
  • Competitive remuneration package (salary, super and incentive scheme)

Candidates must

  • be Australian Citizen or Permanent Resident
  • hold a valid Australian Driver Licence
  • hold a Private Security Individual Registration
  • hold a Victorian Construction Induction Card

Department: Security Technology
Reports to: Technical Account Manager
Work type: Permanent Position
Location: VIC, South Melbourne

Please send your Cover Letter and CV in PDF format to
recruitment@ ress.com.au