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June

Customer Service Consultant- Entry Level

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Docklands, VIC | Start July | Entry Level | Superannuation | Apply NOW!


Your new company
Our Client is the largest provider of services in Australia's superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management.

Your new role
As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers’ expectations and being a service superstar. Within your assigned super fund you will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement!

What you'll need to succeed

  • Ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics in a fast paced environment
  • Customer service experience in hospitality and retail
  • Exceptional and clear phone manner
  • Ability to work with rotating rosters
  • Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens
  • Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career
  • Able to commit a minimum of 6 months

What you'll get in return
  • A friendly, supportive and collaborative team environment with great energy
  • An initial 2 weeks training class involving live call simulators
  • A diverse and inclusive culture supporting national events
  • Full time, Monday to Friday 8am – 8pm rotating roster
  • Working Holiday Visa may apply

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email airo.catbagan@hays.com.au

PLEASE NOTE: In order to progress to the next round in the recruitment process, you will be required to complete a short 15-20 minute online simulation assessment, link below:

https://talentcentral.au.shl.com/player/link/5bd20ea777aa4d48932ec86a71ba29fa

You must complete the assessment in a PC of a laptop.

LHS 297508 #2515012

Melbourne, VIC

Customer Service & Call Centre




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