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Specialist, Ecommerce Operations

adidas - Melbourne, VIC

Source: uWorkin


Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.



The Specialist, eCommerce Operations will be responsible for ensuring product on-site (across adidas & Reebok) is presented accurately and appropriately, optimized to deliver a best-in-class customer experience and to achieve tactical and strategic business objectives.

In this function the eCommerce Specialist will support the eCommerce Operations Manager with product configurations and assist in influencing KPI’s through analytical insights, on-site merchandising, catalog updates and system troubleshooting.

Working in a cross-functional environment with brand marketing, customer service, global operations, and eCommerce merchandising, this candidate will own implementation of product launch and set up both an ad-hoc and seasonal approach to product data embellishment, ensuring we can plan appropriately ahead of key campaigns, hype drops, and promotions. An important responsibility of this candidate will also be assisting in the execution of specific product & merchandising related projects as they arise, including the global PIM & Fredhopper tool.

Additionally, the scope of this role includes assisting in identifying and resolving technical bugs and/or errors on the site through global and local teams responsible for systems, tools and processes linking in with eCommerce.

Product Data

Key Accountabilities:

  • Product related maintenance (e.g. product copy, dates, prices, sizes), liaising globally and locally to gather required information
  • Ensure the timely availability of assets and global master data in adidas systems and act as escalation point for all eCom Master Data Management topics
  • Product related development and implementation
  • Catalog set up
  • Catalog maintenance and updates
  • Product release calendar
  • Proactively identify opportunities to impact commercial targets e.g. new product set up, reactive merchandising
  • Support hype launches together with global
  • Reporting & analytics, driving a set of actions based on findings

Season Plan Execution
  • Support in the product related implementation of local brand campaigns & experiences
  • Manage creation of custom product pages, including tactical landing pages & collections
  • On-site merchandising
  • Site configurations to support local campaigns, experiences & B2B journeys
  • Define and own local processes around product master data & required inputs
  • Reporting & analytics, making adjustments based on findings

Issue Management
  • Proactive troubleshooting of inventory and product data
  • Addressing consumer inquiries and ad-hoc requests internally
  • Active and reactive approach to managing technical content issues through bug fix/demand process

Other Duties As Required.

Knowledge Skills and Abilities:
  • A high degree of computer competency; in particular the ability to work in numerous applications at one time and correlate information from one application to the next including a basic understanding of different file formats.
  • Experience with content management systems, and an understanding of the system landscape commonly present in an eCommerce environment
  • An understanding of business levers which impact ecommerce commercial success, conversion rate, traffic, average order value and how to positively impact each of these
  • Experience with major analytics platforms (Google analytics, Omniture)
  • The candidate must be self-directed and able to work in a highly flexible and informally structured environment. Exemplary multi-tasking and time management skills are a necessity.
  • An excellent command of the English language, both oral and written, and the ability to effectively communicate and positively influence both internal and external stakeholders.
  • A clear understanding of best in class consumer/visitor experience in the modern digital world, a continually evolving perspective on the optimal consumer journey.
  • A sound understanding of current and emerging ecommerce technologies and their on-site application

  • College or University degree preferred
  • Working knowledge of the apparel and / or sports industry an asset
  • 3+ years’ experience working in a major eCommerce or digital marketing organization
  • Experience working on digital content updates & master data

What’s on offer?

A competitive base salary, bonus scheme and adidas employee benefits are also on offer to the successful candidate.

How do I apply?
  • Press the "Apply" button and follow the instructions
  • You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
  • Applications which do not attach a cover letter which addresses the job requirements specific to adidas will not be considered.
  • Applications will only be accepted through the steps above
  • Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.


About Adidas

adidas Jobs http://adidas-group.jobs/

Linkedin http://bit.ly/futureofsport

Twitter http://twitter.com/adidasgroupjobs

Facebook http://www.facebook.com/futuretalents



Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.

Please note part of adidas Pacific’s recruitment process will require external candidates to consent to a pre-employment criminal history check

Note to agencies: adidas Pacific does not accept any unsolicited calls or resumes from headhunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the adidas careers portal, nor to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.