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June

Loyalty Manager

MYER - Docklands, VIC

Marketing
Source: uWorkin

JOB DESCRIPTION

Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.

So, do you want to be part of a team who loves coming to work each day? A team that makes Myer a great place to shop, and an even greater place to work?

Reporting into the head of Customer Solutions, this role is accountable for the end-to-end delivery and development of the MYER one loyalty program, its CVP, associated member communications and experiences and the continuous improvement and development of the program

 

  • Three direct reports
  • Make your mark as a valued member of our Loyalty Team
  • Scope for succession planning and development

 

 About the Opportunity:

  • Lead the end-to-end delivery and development of the MYER one Loyalty CVP inclusive of tiering and curation of member benefits and experiences; ownership and accountability for program infrastructure and assets including content, maintenance of program app, website and supporting collateral
  • Develop and lead the delivery of member communications; partnering with internal stakeholders and external agencies to design, produce and execute impactful communications that drive increased member engagement on-time and with accuracy
  • Be responsible for member engagement framework including contact and engagement strategy, member service and experience guidelines and management of the premium tier concierge service
  • Create and execute compelling and relevant experiences/events for ALL members that retain and grow patronage and engagement while reinforcing program benefits and CVP, including delivering ‘money-can’t-buy’ experiences for premium tier members
  • Develops a continuous improvement program that shapes and evolves the loyalty program to meet changing needs of members while ensuring MYER one remains a global leading loyalty program
  • Partner with key business stakeholders as Loyalty SME to create compelling MYER one moments/benefits for members while increasing the presence and integration of MYER one and Member Engagement principles across the business
  • Review, analyse and disseminates program performance metrics and actions key insights to drive a data led program - including benefit reporting, engagement metrics, customer insights, competitor and market analysis etc.

 Your Background:

  • Macro and micro understanding of global loyalty trends and the overall loyalty landscape
  • Minimum 5 years’ experience in designing and executing innovative consumer engagement/loyalty programs, preferably in a retail or consumer driven environment
  • Intermediate experience in loyalty management systems/loyalty program architecture with the ability to identify dependencies across channels and platforms
  • Strong project management skills with ability to manage, prioritise, implement and analyse various initiatives in fast paced environment
  • Customer first mentality - members are at the heart of everything we do and aspects of this role will be directly member facing
  • Demonstrated ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence in a white space environment
  • Ability to influence with authority to drive change and bring multiple partners and stakeholders to a unified consensus
  • Strong problem solving and critical thinking skills with an aptitude for process and customer journey design based on data and customer insights
  • Demonstrated experience in creating, disseminating and presenting key business insights and/or strategy initiatives clearly and concisely to various stakeholders, including senior management
  • Experience in instilling a culture of ownership and collaboration when building and managing high performing teams
  • A dedicated team player with a passion for innovation and the ability to maintain a positive attitude and culture in the face of challenges

Benefits to you:

  • Generous Team Member discounts on all Myer products
  • Invitations to sample sales and silent auctions on designer goods
  • Access to corporate discounts
  • A supportive leadership and team network
  • A great sense of achievement and job satisfaction for your dedication and work ethic

More than just a shopping destination, don’t miss this opportunity to explore the great career path at Myer.

APPLY NOW!