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Product Proposition & Experience Manager - Home Lending

BankVic - Melbourne, VIC

Any Industry
Source: uWorkin


Are you are looking for your next career move?

We are the bank for Victorian police, health, emergency and public services personnel. We are big enough for you to make your mark and small enough to care about you.

The role we have will be responsible for managing and optimizing the BankVic home lending product portfolio. You’ll champion the product vision through your understanding of member needs, ensuring we have a competitive portfolio of products and product experience that meet our members’ needs and supports the sustainable delivery of organisational strategic outcomes.

In this role, you can expect to:

  • Apply member insights to guide development, including research and customer feedback, and industry and competitor analysis to identify and deliver product enhancements to BankVic’s products
  • Understand and optimise the end to end customer experience across each of the products, identifying opportunities for simplification and digitisation
  • Maintain clear understanding of competitive product positioning and pricing across the portfolio

We are looking for someone with:

  • Strategic mindset and ability to communicate vision with passion for customer experience
  • Ability to identify new market opportunities and monitor competitor activity
  • Willingness to act both strategically and operationally to deliver results
  • Strong commercial skills to bring a balanced approach to decision making considering members, risk, and commercial outcomes
  • Demonstrated ability to work in a small lean team and to “blaze a trail” in terms of tackling problems that may be brand new to the business, and not have defined processes in place

About usAt BankVic, we put people before profits and are 100 percent solely owned by members. With more than 115,000 members and 2 billion dollars in assets, we constantly strive to deliver exceptional member experiences and meet their growing needs. To read more about us visit www.bankvic.com.au

At BankVic, diversity of ethnicity, gender, sexuality, disability, and life-preferences is encouraged, supported, and welcomed because we want everyone to be themselves and have equal opportunity in life. If you need additional assistance, or adjustments made to the recruitment process please let us know and we will accommodate this. It also goes without saying, that we encourage and welcome applications from Aboriginal and/or Torres Strait Islanders.

If you’re ready to join our team, apply now!
Please note, as part of our recruitment process we require successful candidates to undertake background checks.