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30

May

Customer Service Officer

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Contact centre role, Preston location, asap start, not for profit industry, monday - friday - no weekends!


Your new organisation

This not for profit organisation strives to enrich diverse communities through the provision of quality health care and support services. You will be contributing to a culture that affects change for our clients and the wider community based in Preston. Your new role
You will be required to provide a high level of customer service while managing incoming calls and responding to voice mails in an outbound capacity follow up requests.

You will:

  • Providing excellent customer service to clients and customers.
  • Be able to answer various inbound calls in a high-volume capacity.
  • Ability to work within a great team and adapt quickly to a changing environment.
  • A high level of professionalism and discretion.
  • Demonstrate resilience and proven capacity to work in a fast paced and often high-pressure environment with limited supervision.

What you'll need to succeed

  • Must have Contact Centre/Call Centre experience. Professional attitude with an outstanding work ethic.
  • Empathetic approach as you will be dealing with distressed carers and health professionals.
  • Excellent time management and organisation skills.
  • A genuine desire to help people. Require strong written and oral communication skills and strong interpersonal skills.

In return you will gain experience working in a fast-paced Not For Profit organisation and the opportunity to provide high level support to this dynamic, successful organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with a cover letter outlining why you are looking for this type of role, to Luke Castro.

LHS 297508 #2494701

Melbourne, VIC

Customer Service & Call Centre




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