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Contact Centre Team Leader

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Contact Centre Team leader wanted, Preston, Not for profit industry, lead a successful customer service team.

Your new organisation

This not for profit organisation strives to enrich diverse communities through the provision of quality health care and support services. You will be contributing to a culture that affects change for our clients and the wider community based in Preston. Your new role
You will be required to provide support to a small team of contact centre officers, delegate tasks, organise structure within the team and ensure top quality customer service standards are always upheld.

  • Preston location
  • Monday – Friday 8am – 6pm rotating roster
  • Temp ongoing with strong view of extension

You will:
  • Providing excellent support and guidance to a small but growing team of customer service officers
  • You won’t be afraid to jump in and get immersed in the work and delegate as required
  • Support your team with creating a structured work environment and setting KPIs and standards
  • Handle escalations and complaints
  • Ability to manage and foster a great team environment and adapt quickly to a changing environment.

What you'll need to succeed
  • You must have Contact Centre/Call Centre team leading experience.
  • You will lead by example and not shy away from jumping on the phones from time to time to assist with workflow and assist with escalations and complaints
  • Empathetic approach as you will be dealing with distressed carers and health professionals.
  • You will have experience managing a small team and have experience setting expectations and KPIs

What you'll get in return
  • This is a temporary ongoing opportunity with strong views of getting permanency
  • You will support a small contact centre team of 5 – 10 customer service officers
  • Competitive hourly rate

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with a cover letter outlining why you are looking for this type of role, to Jennifer Culham at jennifer.culham@hays.com.au

LHS 297508 #2494237

Melbourne, VIC

Customer Service & Call Centre


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