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Student Services Assistant / Customer Service Representative

HIVE - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


About Us

HIVE is a Registered Training Organisation (RTO) # 22341.

We successfully deliver government-funded and non-government-funded, nationally recognised qualifications. We offer qualifications from a Certificate III Level to an Advanced Diploma level. We have been uniting our learners' career aspirations for over ten years.

The Role

The successful candidate will be required to work from HIVE's Campus in the CBD. The role will initially be offered on part-time basis but can increase to full-time eventually. The successful candidate will be working with the Student Services Team and the Client Solutions team by directing any phone calls as required, assisting learners with any phone queries they have and being a first point of contact for the learners and initial prospective clients.

The duties include, but not limited to:

  • Manage amounts of incoming phone calls
  • Generate sales leads as required, including cold calling new businesses
  • Identify and assess the learners' needs to achieve satisfaction
  • Handle any learner queries or direct them to the right person as required
  • Follow communication procedures, guidelines and policies
  • Advise on company information
  • Provide accurate, valid and complete information by using the right methods / tools
  • Keep records of learner interactions, process learner accounts and file documents


  • Customer service / support experience preferred
  • Great phone manner
  • Ability to multi-task, prioritize and manage time effectively
  • Customer service skills and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills

Melbourne, VIC

Customer Service & Call Centre


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