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Client Coordinator - Team Leader – Full Time

Absolute In Home Care - Heidelberg, VIC

Administration & Secretarial
Source: uWorkin


Absolute In Home Care are looking for a full time Client Coordinator - Team Leader – Full Time to support our existing part time administration team on a full-time basis working Monday to Friday. The leader will foster a positive team culture and provide leadership for the team across the course of the week in the office.

Working closely with the management team, the Client Coordinator - Team Leader role is diverse and engaging. Best suited to someone who can juggle many tasks at once. You can take ownership of tasks and capable of leading the way each day! Providing support to our existing team and have direct responsibility for the scheduling of client services for our Home Care clients, ensuring that they receive the highest quality service possible.

The role involves:

  • General administrative and reception duties (including answering phones and actioning, record management, rostering)
  • Monitor and action inbox
  • Supporting the management team 
  • Manage the roster
  • Dealing with funding and budgets
  • Account follow ups
  • Update and complete daily checklist
  • Compliance – updating, managing and communication
  • Manage error reports (Portal)
  • Follow up ended plans/services
  • Contacting participant/clients (including 3 month reviews)
  • Rostering changes
  • Recruitment of new staff
  • Manage Website / FB queries
  • Obtaining reviews and feedback
  • Actioning new participant/client requests, initial information and intake form sent
  • Run and manage the daily Turbo meetings
  • Distributing service agreements
  • Connect and build relationships for referrals with LAC’s, Support Coordinators and similar
  • Policy development

 Who we are

We are a small family business that has progressively become a leader in service provision and is one of the leading National Disability Insurance Scheme (NDIS) and Transport Accident Commission) (TAC) service providers in Victoria. This position is long term and as we continue to grow the ideal candidate will grow with us. This is an exciting time to join our Team to help us support clients to remain and thrive in their own homes for longer.

What we will do for you At Absolute In Home Care, our people are the heart of our organisation:

 We want to set you up for success - Enjoy a dedicated induction to help you get ready for the role

  • Regular education sessions so you stay informed on processes
  • Enjoy working a full-time role without weekend hours
  • A supportive management team that are ready to help you with any and every question you have 

About you - Your skills and experience

You’ll bring to the role your passionate and caring nature and you will have:

  • 2 years’ experience in a similar or related role (NDIS, Aged Care highly regarded)
  • An understanding of the NDIS
  • Effective interpersonal, written and verbal communication skills
  • Demonstrated ability to effectively liaise with both internal and external stakeholders
  • Strong organisational skills and demonstrated ability to work to deadlines and manage priorities
  • Computer and word processing skills using Microsoft Word, PowerPoint and Excel
  • Proficient with computers and comfortable with technology
  • Reliability
  • Demonstrated experience in client intake would be beneficial however not a necessity
  • Demonstrated experience in rostering/scheduling would be of benefit however not a necessity
  • Recruitment experience (an advantage)
  • Marketing experience ( an advantage)
  • Exceptional attention to detail
  • Excellent communication skills – verbal and written
  • Superior time management and organisational skills
  • Self-motivated with an ability to work unsupervised
  • Ability to prioritise workload and meet deadlines
  • Team Leader with a ‘can do attitude’ with the ability to distribute workload and ensure task completion.
  • Intermediate to advanced customer service and computer skill
  • Demonstrate a great deal of initiative
  • Commitment (to be reliable and punctual)
  • Experience in recruitment, care agency, NDIS, customer service roles, administration, disability would be an advantage.
  • You are great with people and offer excellent customer service
  • You are highly organised and have exceptional attention to detail
  • You have strong written and verbal communication skills
  • You are proficient in Microsoft Office
  • You are eligible to work in Australia

The Benefits - Why should you join our team?

  • You’ll spend your day working with great people and be rewarded with other benefits including: Hands on experience in an office environment
  • Training and support - with the opportunity for further growth!
  • Happy, down to earth, hard working team environment
  • An ambitious and collaborative culture
  • Close to public transport

If this sounds like your ideal full time role and you are able to meet all of the above please send through :

  1. A cover letter telling us about yourself and outlining why you would be best suited for this position.
  2. Up to date resume
  3. Any other information you feel will help us determine why you would be the best person for this role.

 Successful candidates will be required to work from our Heidelberg office.

Heidelberg, VIC

Administration & Secretarial


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