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3

May

Customer Service - Contact Centre

Adecco - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

W are seeking a passionate Customer Service professional to join our clients reputable business based at the Scoresby office in Melbourne.

There are two roles available, a 4-6 month Temporary & an Ongoing Temporary role with the opportunity for Permanent.

These roles require Full Time availability, Monday to Friday 8am - 4:30pm.

Client Details

Our client is a reputable and long standing leader in its sector, providing high quality clay bricks for large infrastructure projects, and for residential and commercial construction. We are seeking passionate and experienced Customer Service professionals to join their team.

Description

You will be responsible for building and growing professional relationships with a variety of customers throughout our the business.

Key duties include:

  • Taking up to 60 inbound calls per day
  • Processing quotes and orders through SAP
  • Maintaining and actioning a Customer Email Inbox
  • Ensuring customer orders are fulfilled by ensuring stock availability in line with the inventory co-coordinator
  • Processing quotes through 'Esker'
  • Resolving customer concerns and providing solutions for positive outcomes
  • Liaising with Account Managers, Despatch, Inventory controller, Selection Centres and other internal stakeholders
  • Other general customer service tasks as required.

Profile

The ideal candidates will have:

  • Proven customer service experience
  • Experience taking inbound customer calls
  • Related industry customer service (preferred)
  • Strong communication and interpersonal skills, calm and respectful under pressure with a Can Do attitude
  • Intermediate skills with SAP (preferred), and MS Suite.

Job Offer

Please apply now for immediate consideration!

Melbourne, VIC

Customer Service & Call Centre




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