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External Channel Manager

AGL Australia - Docklands, VIC

Customer Service & Call Centre
Source: uWorkin


There’s never been a better time to be at AGL

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent – and we need yours too!

About The Role

  • An exciting time of change and transformation
  • Flexible working arrangements - find a way that works for you.
  • Collaborative work environment with open, honest & supportive culture

This is newly created role responsible for the complete end to end management & performance of all external partners and the on-boarding of new partners across both residential and small business customers.

Reporting to the National 3rd Party Channel Manager, you will be responsible for managing the day to day delivery of sales objectives and performance through AGLs external sales channel partners.

What You’ll Be Doing

  • Managing campaign delivery and optimal performance through the channels by applying best practice sales approaches
  • Channel interaction and visitations (setting operating rhythms and expectations), training, sales analysis, scripting development, building objection handling, reward and recognition activity and incentive management
  • Managing cost per sale of the channels and working to optimise activity for greater efficiency
  • Ensuring quality and compliance of all sales through the delivery of an effective compliance and channel management framework
  • Managing relationships with key channel stakeholders, owning processes and ensuring accountability is driven for optimal sales outcomes
  • Producing weekly, monthly and quarterly reporting of sales, campaign and channel performance

About You

You will have exceptional relationship and stakeholder management skills with the ability to present and influence across all levels. You will be self-motivated, achievement oriented with a strong sense of timeliness.

What You’ll Bring To The Table

  • Prior experience in a similar Channel Management, Business Development or Vendor Management role preferrable withing the consumer services industry
  • Excellent sales focus: demonstrated success in being able to deliver high performing sales and retention outcomes
  • Strong commercial acumen, coupled with the desire to reduce costs, drive value and improve results
  • Outstanding negotiation and influencing skills across internal and external stakeholder groups

We’d love to see your application, submitted by this date: Monday 17 May 2021 @ midnight

At AGL all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTQ+ community, including transgender, gender diverse, and intersex people. AGL has a commitment to maintain a diverse workforce, so welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, so that option is supported.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

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About Us

Proudly Australian for more than 180 years, AGL operates a diverse generation portfolio supplying energy to 4.2 million customer accounts. We have a passionate belief in progress and a relentless determination to make things better for our communities, customers, employees, the Australian economy and our planet.

Our goal is to make energy simple, fair and transparent and we’re continuing to innovate to enhance the lives of Australians now and into the future. It’s an extraordinary time for the energy sector and we need extraordinary people to meet the challenges. We’re bringing together people with unique stories, perspectives, and talent – and we need yours too. Let us empower you to make a positive difference and together we’ll bring progress to life.

Docklands, VIC

Customer Service & Call Centre


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