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May

Technical Support Analyst (Japanese)

DigiCert, Inc. - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

The Technical Support Analyst is responsible for providing technical support via phone, chat, and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installation, upgrades and network related problems. The Technical Support Analyst will be working in a dynamic environment and must have the ability to provide a unique, outstanding customer service experience.

  • Minimum of a BS in Computer Science, related technical degree, or equivalent work experience.
  • Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
  • Basic understanding of Internet principles, terminology and functionality.
  • Familiarity with UNIX script commands, website/web server administration a strong plus.
  • Certifications are a plus (i.e. CISSP, MCSE, CCNA).
  • 0 - 2 years technical support or IT experience interfacing with external clients.
  • Language required : English & Japanese
  • Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus
  • Basic understanding of networking protocols and devices, web servers and VPN.
  • Must display Values (Innovation, Action, Customer driven, Trust) in actions and work.
  • Ability to think on your feet – good problem-solving skills.
  • Possess a positive attitude and outlook.
  • Customer-focused and can demonstrate mastery of customer service skills.
  • Customer-facing experience (you have dealt with customers directly, and you are a “people-person” who knows how to talk to clients).
  • Strong problem solving and analytical skills.
  • Ability to multi-task.
  • Quickly adapt to new technology and terminology.
  • Ability to work individually as well as in a team environment.
  • Be proactive, self-directed, detailed and organized in order to take lead of any situation.