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Infrastructure Operations Manager

Aris Zinc - Melbourne, VIC

Source: uWorkin


Aris Zinc is looking for an Infrastructure Operations Manager to work with our client based in Melbourne.

The Infrastructure Operations Manager will: * Have demonstrated operations manager experience in people management, technical support as well as datacentre operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management.

  • Guide the improvement of processes and procedures on a continuous basis and manage team and staff performance.
  • Be responsible for managing a team of 24/7 operations to provide overall datacentre support in hardware and network equipment.
  • Provide SLA Reporting and governance
  • Have customer engagement
The responsibilities include:
  • Manage the performance of team(s) of datacentre operation processionals
  • Ensure effective and efficient management of day-to-day datacentre operations including queue management, 7/24 shift arrangement and hardware logistics
  • Fast learn or act as the subject matter expert across all aspects in datacentre operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation and automation
  • Manage Large Scale Events (outages) and act as the call leader
  • Manage and improve the workflows and through-put for datacentre operations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
  • Minimum 5 years of people management experience with direct reports as their performance manager
  • In-depth knowledge and experience of change, problem and incident management
  • Demonstrated communication skill in presentation, open discussion, team coaching
  • Fluent English verbal and written proficiency
  • Financial understanding in billing, invoices, PO etc.
  • Project Management skill
  • SLA Reporting
  • In-depth knowledge on datacentre operations, processes and continuous processes improvement
  • Experience in datacentre Safety and Security measures
  • Data mining/analysis skill
  • ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
  • Datacentre related certification - CDCP/S/E, CDCMP/TP
  • Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+

Aris Zinc