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Service Delivery Coordinator (Vpsg4)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 17 May 2021

Role: Service Delivery Coordinator (until 31 December 2021)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary:

The COVID-vac group is responsible for managing and coordinating the roll-out of the COVID-19 vaccination to the state of Victoria. Operating as a dynamic multi-disciplinary team, the group will work closely with key internal and external stakeholders to deliver an effective and efficient immunisation campaign.

The Service Delivery Coordinator will provide functional support to the operation of the Covid Vaccine Management System (CVMS). The role will liaise directly with health services and department branches to provide advice, education, change management and delivery support.


  • Assist with defining business requirements, releases and change requests
  • Coordinate communication regarding the Release and Upgrade Programme
  • Provide functional expertise and knowledge transfer
  • Provide Level 2 and 3 functional support
  • Facilitate business liaison with the user cohorts
  • Provide support to Super Users
  • Analyse incidents, identify and propose solutions
  • Assist in the management of the service delivery and Dynamics Platform
  • Dynamics 365 Development and Configuration – bug fixing, release management
  • DevOps pipeline configuration management solution upgrades
  • Coordinate system monitoring and reporting
  • Oversee security management (including interaction with SOC/SIEM when available)
  • Assist in the management of third-party applications
  • Develop workflows and process mapping
  • Draft CVMS policy, procedural documentation, and support materials
  • Communication to the DH and cohort user base
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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