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It Service Delivery Manager

PwC Australia - Melbourne, VIC

Source: uWorkin


Line of Service
Internal Firm Services

Not Applicable

IFS - Information Technology (IT)

Management Level

Job Description & Summary

With PwC, you’ll ignite a meaningful career while being supported by a flexible working culture, innovative learning and development opportunities and progressive policies and benefits, such as 18 weeks paid parental leave for mums, dads and foster carers (no minimum service!)

What will you create?

You’ll help Australian businesses, not-for-profits and governments create value and improve the way they work. From digitising healthcare, to creating smarter cities and igniting our start-up industry, together we build trust in society and solve important problems.

Technology and Firm Operations bring this to life by enabling the business to achieve their tech-driven goals. The work undertaken here covers a range of areas from leading and supporting the firm through the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our tech capabilities.

The IT Service Delivery Manager will be responsible for the delivery of IT services and projects to their assigned portfolio of clients.

SDM will own and nurture relationships with their customers and ensure products and initiatives are developed, implemented and supported well utilising agile principles and play an instrumental role to improve the overall customer experience.

The SDM will be responsible for consistent performance of IT services against SLAs with a reliable, efficient and effective service to their clients.


As an IT Service Delivery Manager in our Digitech team your impact will be seen by:

  • Enabling client success by being a conduit between business and operations teams, facilitating a client centric approach and eliminating any roadblocks
  • Understanding product needs for assigned portfolios and translate them to clients, internal teams and vendor resources.
  • Practicing agile approach and providing leadership during product development and enhancement lifecycles.
  • Translating business needs into technology requirements that support the business.

About you

You have a minimum of 3 years experience in a large or complex enterprise IT Service Delivery environment. .You will have at least ITIL V3 Foundations certification, preferably on path to Expert Certification. An experience with Service Now will be highly preferred. You should have Project Management certifications with strong expertise in Agile methodologies and concepts. You will hold an understanding of strong client and stakeholder management skills and experience.

Passionate about being at the forefront of change, you’re ready to help our Business Support team enable all areas of our firm to deliver meaningful value to clients.

You’re collaborative and enjoy working in an innovative environment. You’re a problem solver by nature and want to join a firm that values the kind of people who reimagine the possible for their clients and stakeholders. Most importantly, you act with integrity and show care for the people you work with.

Life at PwC

Our culture and benefits are something we’re proud of, and also why we’re consistently named as one of Australia’s best workplaces. With PwC, you’ll belong to an inclusive community where differences are both embraced and the underlying driver in everything we create together.

We empower you with the technology, coaching, flexibility and trust needed to make a meaningful difference, while supporting you in bringing your whole self to work each day. We’re committed to building and maintaining a diverse workforce because we know it’s only by working together that we can realise the potential of our people, clients and society around us.

We’re living this commitment through initiatives including our Reconciliation Action Plan to increase Indigenous employment and employee-led diversity networks promoting cultural, disability, LGBTI and gender equality. At our core we’re a people business, which means you’ll be supported not just in your professional development but your personal growth as well.

As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date