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Patient Services Assistant - Emergency Department

Monash Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Ongoing Patient Support Services (PSA) role based at Monash Medical Centre Clayton, Emergency Department.

  • Night Shift; Sunday to Wednesday: 22:15 to 6:45 (64 hours per fortnight)

Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.

About Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information please visit www.monashhealth.org.

About The Role

Based at Clayton working within acute and continuing care facilities, your main focus in this role will be for the effective provision to the Emergency Department base support to Nursing in the delivery of patient care.

The position incorporates cleaning and patient meal services, patient transfer between wards, mortuary transfers and can involve patient lifting & turning inward bed areas under the direction of nursing staff.

Responsibilities will also include;

  • Patient Discharge Assistance

  • Use of Lifting Machines and Slings

  • Assisting Nursing staff as requested

  • Transfer & cleaning of ward equipment 

  • Patient transfers with use of equipment; bed movers and wheelchairs.

  • Mortuary Transfers

  • Use of Lifting Machines and Slings and at times assisting with Bariatric patients

About You

We are looking for people who have a high standard of customer service, along with great communication skills to provide a personable approach to our patients and visitors at Monash Health. We will need you to have;

  • Certificate III Health Services Assistant

  • Food Handlers Certificate - Level 1

  • A competent level of verbal & written communication skills

  • Ability to work with a cohesive team or individually to complete daily tasks

  • Basic to intermediate computer skills

  • Ability to undertake physical work including lifting, carrying and manual handling

  • A high standard of demonstrated experience in customer service from a health care or hospitality environment (desirable)

  • Current Victorian Drivers Licence (desirable)

Monash Health employee benefits:

  • Salary packaging

  • Onsite staff parking

  • Discounted banking (BankVic)

  • Onsite Gym

  • Access to professional development courses and seminars

How to Apply

If you would be interested to learn more about this role and join our Patient Support team, click on 'Apply' to be taken to the online application process!

In your cover letter please indicate which shift(s) are of interest to you. 

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System – e-mail applications will not be considered. Existing Monash Health employees should apply using their Monash Health employee account. Please call Recruitment Services on 9265 2776 for assistance.

Offers of employment can only be made once all required probity checks have been completed. These include:

  • reference checks

  • a clear Police Check conducted within the last three months

  • a current Victorian Employee Working with Children’s Check (or proof of payment for same)

  • Proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Melbourne, VIC

Health, Medical & Pharmaceutical


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