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Head Of Refurbishment

Cars24 Australia - Melbourne, VIC

Source: uWorkin


About Cars24

CARS24 is a used vehicle e-commerce platform reaching a billion dollars in sales in five years. Indian autos opportunity is an over $100bn opportunity across cars, bikes, financing, and servicing. To pursue our plans to supercharge our growth in India and internationally, we have raised over $200mm in funding at a billion-dollar valuation. Australia, along with Dubai, Sudia Arabia, and Thailand are priority markets for 2021.

In Australia, our plan is to win the consumer first. We want to redefine how used cars are being bought here. Imagine a truly Amazon-like experience where you can search, buy, get financing, insurance, and warranty fully online. The car shows up at your doorstep to either love or return at no cost.

About the role

As our Melbourne Head of Refurbishment your main goal is to launch, scale, operate and deliver a world class car refurbishment facility that will be the largest in Australia within 18 months. You will lead the full used car refurbishment lifecycle, from inspection and repair through to detailing and photography, with an extensive team under you. You will pioneer the future of used car repair, leveraging the latest technologies to assist with everything from automated inspection through to cutting edge photography studios and advanced, analytics to build a truly unique product and an experience to delight every customer. The trust you build with our customers will change the way this industry has operated for decades.

You will report to the Australian National Head of Refurbishment and work closely with the General Manager of Melbourne.

Responsibilities include: 

  • Running our owned end to end refurbishment facility from inspection, through repair, panel, PDR, detail, photography, QC and yard management – sized to deliver 3000+ used cars / month within 2 years
  • Owning a core KPI for Melbourne: Number of cars full refurbished and available for sale
  • Ongoing financial responsibility for the performance of the largest used car refurbishment facility in Melbourne
  • Hiring the right people to stand up, operate and scale the workshop across all stages of the refurbishment lifecycle
  • Working closely with the GM of Melbourne, pioneer the future of how used cars are repaired at beyond-world-class levels of productivity at our first owned facility
  • Be critical part of the Melbourne leadership team

What you should have 

  • 15+ years of experience across the automotive industry in multiple senior roles
  • Direct exposure to leadership roles of refurbishment facilities and operations – you bring the know how and work with us to stand it up and outperform the existing refurb model
  • A clear understanding and vision of how to run a highly productive workshop (inclusive of all stages of the refurb lifecycle)
  • Solid financial acumen as it relates to the running of a very large workshop facility
  • An ability to cultivate a culture in a team of ~100 people of productivity and agility in order to deliver what our customers want – we may do things differently to how they are done elsewhere
  • A personal mindset that anything is possible with the right people, innovation, technology and process
  • A self-starter and owner mentality - you can lead “first time” assignments with no playbook from initial question development to rollout
  • Excellent ability to collaborate and apply a cross-functional mindset
  • Strong written and verbal communication skills

What We’ll Offer In Return

  • Competitive pay: full-time salary at market rates 
  • Equity exposure in one of the fastest-growing unicorns for the right candidates
  • Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
  • Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage