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Customer Success Consultant [suppliers | Agencies]

Tomahawk Recruitment Pty Ltd - Melbourne, VIC

Any Industry
Source: uWorkin


  • Do you love customer success and helping users get value from platforms?
  • Do you have experience working with Public Agencies
  • Have you worked in SaaS?

If the answer is YES to ALL of these, read on.
We are seeking a number of Customer Success Consultants to join our fast-growing procurement software organisation. The position is ideally located in Chicago, however we are open to remote work as long as you are permanently based in the USA. You will be part of our awesome Growth & Enablement Team.
CompareCoops https://comparecoops.com provides an award winning technology platform, used by Public Agencies and their suppliers. We provide government buyers with a much better way to do business with Cooperative suppliers. It helps them simplify comparing cooperative contracts, reduce risk and drive savings. 
The Customer Success Consultant will work with our Chicago, USA and Melbourne, Australia based teams to drive supplier and buyer acquisition and help them on-board, register and get started.
This diverse role is an opportunity for you to learn, grow and excel. 
What you’ll do:

  • Support our suppliers to get registered and respond to opportunities
  • Support our public agencies in using the platform and sending out requests
  • Gain knowledge of customer requirements and behaviours
  • Identify usage opportunities with our customers, being their to help them get maximum value from the platform
  • Deliver online help and training
  • Build strong relationships

You will be supported both locally in Chicago and via our Melbourne Head Office by a thorough on-boarding process where you will become a CompareCoops power user and learn from our growth, support and activation teams.

To be successful in this role, you will require the following career experience and personal attributes:

  • 3 - 6 years corporate work experience
  • Previous experience in Account Management or Sales preferred 
  • An understanding of Public Procurement preferred
  • Be a strong technology adopter and enthusiast
  • Display a consistently high work ethic and a can-do attitude to delivery
  • A college degree

What you’ll get:

  • A competitive salary package
  • 20 paid vacation days
  • Benefits
  • 401K
  • Fast growing tech culture
  • Opportunity for growth
  • Flexible (family friendly) work environment

Important for applicants: Our culture is our core. Our people reflect our company values with professional integrity, diversity of thought, experience and skills which enhance company culture. Ask yourself, “Do I want to love what I do? Do I care about the wellbeing of colleagues and clients? Do I strive for excellence in all aspects of my life? Do I question things? Am I open to feedback? Do I tell it like it is, without the spin? Do I use my initiative and do what it takes to get things done?” If you answered yes to these questions, then we could be for you!
Our team is made up of passionate and enthusiastic people and we are on a super exciting journey together. If you feel you have what it takes to be one of our Customer Success Consultants, please apply now!