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Website Experience Ux Manager

Private Company - Coral Bank, VIC

Any Industry
Source: uWorkin


We have a great opportunity for a experienced UX manager to join our organisation! Apply now!

About the role

Due to growth and new positioning, a new role has been created for a Website Experience UX Manager to join the Acquisition team.
This role is a key team member of the Website Team and plays an important role in driving success within the bank. You will provide research, solutions and plans to develop out our website capabilities and oversee the execution. You will be actively involved in ensuring online content is accurate, compliant and engaging.

Key responsibilities include:

  • Driving best in class UI/UX experiences by being the customer champion for the websites and digital experiences.
  • Building your CX and UX strategy and designing customer-centric, quality experiences that drive satisfaction, loyalty and deliver business value.
  • Partnering with and managing relationships with agencies to ensure project deadlines are being met, code quality is maintained, risk is managed and issues are solved.
  • Coaching team and individuals to enhance their proficiency in design and business practices and approaches
  • Leveraging data and reports to find issues, opportunities and optimisations to improve website performance
  • Participating in a strong culture of rapid experimentation, measurement, and iteration to drives member engagement and profitability
Applicant requirements
  • Design practice gained through a mix of environments, agency or client side
  • A great understanding of design principles and ability to create digital image assets with design tools, i.e. Illustrator and Photoshop.
  • Experience designing and building web page layouts ; knowledge of HTML and CSS
  • Tertiary qualification in relevant field
  • Designing for Digital interfaces – responsive, web and app
  • Advanced UX research methodologies (qualitative and quantitative)
  • Expert UX prototyping and design tools
  • Excellent attention to detail, with data part of your DNA - Experience with analytics and how to implement & interpret data

You will be passionate about following best digital practices. You will be proactive, ambitious with a can-do attitude and consider your communication and relationship building skills to be key strengths. You will be able to work autonomously as well as effectively within a small team environment. Internally you will be supported by other high performing teams, within a culture that promotes collaboration and outside the box thinking.

About us

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised ethical company with profit-for-purpose as the business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.
We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named on the World’s Most Ethical Companies list eight years in a row and are the only bank in Australia to have all wholesale and retail mortgages and deposits certified as responsible by the Responsible Investment Association of Australasia.
Our employees embrace the core values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on delivering exceptional member service.
We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn!

Applications can be sent by no later than Friday, 7 May 2021.