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May

Housing Services Officer (Hso2)

Department of Families, Fairness and Housing - Geelong, VIC

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly and we encourage applications from Aboriginal people and people from diverse backgrounds and abilities.

POSITION SUMMARY:

The department provides affordable and secure housing assistance for low-income people across Victoria. We deliver or fund community services organisations to provide emergency and transitional accommodation, longer-term public and community managed housing, private rental assistance, homelessness assistance, home ownership assistance, new forms of social housing and related support services.

This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.

Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:

  • Managing and maintaining tenancies
  • providing support and information on services
  • identifying and assessing Victorians' housing needs and their eligibility for services
  • allocating rental properties to eligible applicants
  • visiting and working with tenants to resolve tenancy issues
  • ensuring maintenance work is carried out on tenants' homes.

Tenancy and Property Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Are you:

  • Client focused and able to listen and seek to meet client needs, seek ways to improve services and committed to delivering high quality outcomes for clients?
  • Enthusiastic and committed and able to demonstrate capacity for sustained effort and hard work, set high standards of performance for self and others and enjoy a vigorous and dynamic work environment?
  • Cooperate and work well with others in pursuit of team goals, collaborate and share information, show consideration, concern and respect for other's feelings and ideas, accommodate and work well with the different working styles of others and encourage resolution of conflict within the group?

HOW TO APPLY:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Families, Fairness and Housing 

Click 'Apply Now' to submit your interest in this position.

Geelong, VIC

Voluntary, Charity & Social Work




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