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Customer Support Coordinator (Pre-site)

Metricon - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Work within the busy Home Solutions Pre-Site Customer Support team and hold the hand of our customers through the pre build process and work with Drafting, Estimating, Studio M and Permits to get them to site.

Reporting to the Customer Support Manager, your responsibilities will include:

  • Effectively manage 50+ customer expectations by communicating with current Metricon owners/occupiers to ensure they are thoroughly and consistently aware on the status of their home during the pre-construction process
  • Deliver exceptional customer service, build and maintain customer relationships
  • Maintain a high degree of accuracy recording customer project details
  • Exceed customer expectations by responding to and following up on customer enquiries within nominated timeframes
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
  • Assist with all Customer Support related tasks.
  • Metricon will offer you:
  • A competitive salary and salary package opportunities
  • Be proud to work for Australia's Number 1 New Home Builder 5 Years in a Row!!!
  • Access to LinkedIn Learning
  • Access to personalised development plans
  • Generous housing discounts on our award winning homes
  • A dynamic team culture where our people produce excellent results; and
  • A supportive workplace culture where great work is recognised and rewarded.
  • The successful candidate will have:
  • Knowledge in being able to read plans and contracts
  • Extensive experience within an administrative capacity or customer service capacity
  • Experience within the construction industry or having built your own home would be a massive advantage
  • Experience working in a time critical working environment
  • A positive attitude and team player disposition
  • Ability to establish strong networks with internal and external stakeholders
  • Highly developed interpersonal communication skills; and
  • Intermediate skill level using Microsoft Office, experience in using database systems is an added advantage.
  • How To Apply

    If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

    This role requires a national police check to be undertaken.

    Melbourne, VIC

    Customer Service & Call Centre


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