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26

April

Planning Director, Experience

SCC Talent - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

A powerhouse team in CX, Data and Experience planning is looking for a Planning Director to work closely with leading corporate clients and define strategy across UX, Service Design and Customer Experience.

A powerhouse team in CX, Data and Experience planning is looking for a Planning Director to work closely with leading corporate clients and define strategy across UX, Service Design and Customer Experience.

A broad knowledge of interrelated fields of Customer Experience is required for this role as you infuse creativity into a variety of consumer touchpoints for your clients. Working within a larger team of Experience Planners, you'll collaborate with your team, research managers, account service and clients to develop overarching CX strategies. You'll audit existing channels, conduct in-depth evaluation of business and customer pain points, and craft a strategic vision for future state scenarios. You'll also work with internal tech, UX, data and account service teams to deliver transformed experiences.

This is an exciting role that sits at the nexus of data, creativity and technology. You'll work alongside experts in the field and have extensive internal resources and knowledge to draw upon. It is a role requiring a deep passion for CX principles, strategic and business acumen, a disciplined approach to problem solving as well as an ability to present ideas and concepts at a very high standard. You'll hold at least 5 years of relevant experience working across CRM Strategy, CX or Service Design ideally from a consultancy or internal client environment.

A wonderful work culture awaits you - creatively driven and innovative, you'll be inspired every day and be exposed to the latest innovations in strategic thinking and technology in this fascinating role.

SCC Talent