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Customer Service Officer

Hays - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Seeking Customer Service professionals to work for a Federal Government organisation. ASAP start.

Your new company

The role of an APS 4 Customer Service Officer is to support the achievement of operational outcomes in line with the department’s business plan. This particular department is the central contact point for external clients and customers. The team respond to a diverse range of enquiries and access information about a broad range of topics to fulfil client expectations. Furthermore, the department is responsible for actioning client requests for inspection of goods by booking appointments for the Inspections Group

Your new role

  • Responding to client enquiries via telephone and email, providing accurate and timely advice to the importing community about how to import goods to Australia.
  • Liaising with clients and other government agencies, providing complex and technical advice as necessary.
  • Managing the workflow and resourcing for Inspections Group and coordinating the departments fleet vehicles.
  • Supporting import and export conditions and inquiry workflows by working in partnership with and escalating matters to various specialist areas.
  • Providing assistance and support to team leaders and supervisors in monitoring operations and service delivery.
  • Building and sustaining supportive, effective and collaborative relationships.

What you'll need to succeed
  • Ability to communicate to a range of different people with a high customer service focus within a regulatory environment.
  • Proven experience in a Call Centre environment
  • Gather information and make a judgement on the next course of action, particularly as it relates to the interpretation of legislation and import and export regulations.
  • Provide advice on how to solve complex and challenging issues.
  • Display high levels of organisation with the ability to prioritise tasks and use time efficiently.
  • Demonstrate flexibility, adaptability and focus through day to day work changes and shifting priorities.

What you'll get in return
  • Free parking on site
  • Excellent and competitive hourly rate
  • Flexible working hours form 7am-5pm Monday to Friday
  • Opportunity to work for a Federal Government department

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Sarah Armstrong at sarah.armstrong@hays.com.au

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2466555

Melbourne, VIC

Customer Service & Call Centre


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