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Enhanced Customer Due Diligence

Hays - Melbourne, VIC

Source: uWorkin


Join a great team, doing great analytical and investigation work.

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right

Your new role
The primary purpose of this role is to ensure NAB meets its obligations in relation to Know Your Customer (KYC) - Customer Due Diligence, Ongoing and Enhanced Customer Due Diligence.
You will be working directly with our customers and our bankers and perform various due diligence activities including investigation, assessment, and preparing documentation.
• Assessing complex corporate structures and apply processes efficiently and accurately.
• Speak with our customers and provide exceptional customer experience
• Supported by your leaders and peers, you will need to make risk-based decisions and conduct
a variety of tasks to ensure NAB has met its obligations and knows its customers.
• Overcome customer objections by providing information.
• Ensure SLAs and targets are met, sometimes daily.
• Partnering with experienced subject matter experts and supported by leadership.
You will receive exposure from engaging with bankers, customers, investigators, and compliance.

What you'll need to succeed
• AML/CTF, sanctions, surveillance, or Financial Crime experience (desirable);
• Experience in analysis and review of complex information or data;
• Strong attention to detail essential;
• Strong communication (written and verbal) and customer management skills essential;
• Comfortable speaking with customers
• Investigative nature
• Strong problem-solving skills
• Ability to clearly articulate decision making in writing;
• Ability to thrive in a fast-paced environment and manage competing priorities;
• financial services experience desirable but not essential;
Experience in operations or an equivalent high-volume environment desirable but not essential

What you'll get in return
A longer term contract is on offer until Dec 21. You will receive two weeks formal training, and ongoing support from your Manager. A wonderful opportunity to join a great team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your resume to Natalie Gow : natalie.gow@hays.com.au
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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