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30

March

Customer Service Representative

Hays - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Seeking a Customer Service Professional to join a well respected organisation

Your new company
This a well-known organisation, that is highly respected in their market. They offer a world class working environment and due market growth a permanent Customer Service representative opportunity has become available.

Your new role
The aim of your role will be to deliver a high level of customer service as well as clients, to external and internal customers, to ensure processing-related activities are carried out in an accurate and timely manner & to contribute to a positive team culture and enjoyable working environment. On a day to day basis you will:

  • Process incoming customer sales orders via fax, phone and email whilst providing high level customer service
  • Face to face customer service
  • Be able to do basis administration tasks
  • Upselling and cross selling
  • Continually increase product knowledge and understanding of the wider product range
  • Develop strong relationships with customers and clients (internal and external), as well as with key suppliers.
  • Ensure any customer complaints and disputes are managed promptly and professionally.
  • Maintain a smooth, accurate and timely flow of sales orders and related documentation


What you'll need to succeed

  • High interpersonal and communication skills
  • Customer Service Experience
  • Phone based experience
  • Basic sales experience
  • Experience in customer service as well as, basis administration and data entry
  • Computer literacy – high proficiency in the use of Microsoft Excel, and other Microsoft Office applications (Word, PowerPoint, Outlook) and JDE


What you'll get in return

  • Work for a well-known, successful and international company
  • Receive a competitive salary
  • Career progression available


What you need to do now
If you are interested in this role, please contact Kelly Daines via Kelly.Daines@hays.com.au

LHS 297508 #2468618

Melbourne, VIC

Customer Service & Call Centre




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