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Nab Direct Consumer Servicing Consultant

Hays - Melbourne, VIC

Source: uWorkin


Hays is proud to be supporting NAB in the recruitment of Customer Service professionals. Apply now!

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role
As an Inbound Customer Service Banker, you will be responsible for providing exceptional customer service and bringing your unique personality to every call.

Your main responsibilities will include:

  • First point of contact for a diverse customer base to resolve internet and phone banking enquires
  • Resolving general banking and account enquires
  • Directing customer calls to the correct business area
  • Efficiently navigating through a variety of banking systems and tools

You will be working on a rotating roster between the hours of 8am and 9pm Monday to Friday with the occasional Saturday shift between the hours of 9am-2pm.

Due to the ongoing nature of the role, only Australian Citizens and Permanent Residents will be considered.

What you'll need to succeed
You are encouraged to apply for this role if you have:
  • Relevant tertiary degree such as Business, Commerce, Finance, Accounting (Preferred)
  • Experience working in customer service or contact centre roles.
  • Proven communication skills, the ability to connect with customers and to assist them with their queries
  • Demonstrated attention to detail

What you'll get in return
In exchange for your commitment, you will be offered extensive full time training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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