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Immediately available opportunity to work for State Government

Your new company
Dealing with civil matters or tenancy complaints as part of the Human Rights/Guardianship team.
Working within the Service Team, this role delivers front line services to users, parties in cases and external service providers. Duties include answering user enquiries across a wide range of service channels, predominantly via an inbound call centre, in addition to performing a range of associated administrative functions.

Your new role

• Provide assistance to users in accordance with service and quality standards.
• Identify user needs and answer enquiries in a professional, prompt and effective manner.
• Refer or escalate complex enquiries as required (including referral to external agencies for support and advice).
• Support effective and efficient operations through the completion of assigned administrative tasks.
• Proactively undertake service development opportunities aligned to performance, learning and development plans as well as the implementation of service improvement initiatives.

What you'll need to succeed

• Clear communication skills and previous experience dealing with difficult conversations or sensitive subject matters
• Empathetic and resilient nature
• Previous experience working in the disability sector or social care background would be highly regarded
• Previous experience working in a high volume Contact Center environment.

What you'll get in return

• Opportunity to work for the State government as a VPS employee
• Business hours and weekends off
• Melbourne CBD location with parking on site for staff

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Sarah Armstrong at sarah.armstrong@hays.com.au.or

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2426509