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Client Systems Architect

Hays - Melbourne, VIC

Source: uWorkin


12 month Fixed Term with a salary of $99,163.46 p.a. plus super. In a large emergency service organisation

Your new company
Fire Rescue Victoria (FRV) is a modern fire and rescue service that meets the needs of twenty-first century Victoria. Established on 1 July 2020 as part of Victoria's Fire Services Reforms. FRV will serve and protect communities across Melbourne and Victoria's major regional centres from 85 FRV fire and rescue stations across the state. Its career firefighters operate 47 fire stations in metropolitan Melbourne and 38 regional stations, most of which are co-located with CFA volunteer brigades. FRV will proudly continue to work alongside the Country Fire Authority (CFA), which is a community-based volunteer fire service.

Your new role
The primary purpose of the position of the Client System Architect is to design, develop, implement and support Standard Operating Environments (SOE) for end user systems and mission-critical services such as the Station Turn Out system. The Client Systems Architect also investigates technical problems and develops solutions, provides second and third level support to internal and external customers for escalated and complex hardware and software issues and service requests.

Key responsibilities of the role include:

  • Provide 2nd and 3rd level support to customers in relation to escalated or more complex software, hardware and network related incidents and requests.
  • Design, configure, deploy and maintain the Standard Operating Environment (SOE) for Corporate,Operational and Emergency Response related computing environment to achieve optimum performance, security and reliability.
  • Configure, test, package, deploy and support End User and Emergency Response computing hardware and software, including Electronic Document Management systems to ensure performance, reliability and compliance with license and security restrictions.
  • Administer the Microsoft System Center Configuration Manager (SCCM) environment in relation to OS, software and patch deployment and associated maintenance activities.
  • Manage Active Directory in relation to administering and configuring software and the SOE.
  • Identify opportunities for improvement and investigate recurring issues, ensuring that causes are recorded, and solutions / preventative measures are implemented efficiently.
  • Ensure all work complies with department ITIL processes, and contribute to department knowledge management activities, including maintaining documentation on SOE and software configuration and deployment.
  • Ensure staffing coverage during standard operating hours, by adjusting start/finish times to meet business requirements and staff absences.

What you'll need to succeed
  • Tertiary qualification in IT
  • ITIL Foundation Certificate
  • Microsoft Certified Professional (MCP) desirable
  • Microsoft System Center Configuration Manager certification or relevant experience
  • Extensive experience in SOE development, software packaging and deployment.
  • Extensive experience supporting end user hardware, software and operating systems.
  • Experience and skills in scripting Extensive experience in administering an SCCM environment.
  • Experience in Active Directory, network infrastructure and protocols and excellent analytical, fault finding and resolution skills

What you'll get in return
This is a fantastic opportunity to join a highly reputable emergency services organisation that exists to serve, support and protect the community to which you belong, with the opportunity to make a significant impact to the way the fire services operate into the future. You will work in a flexible environment where you will feel supported by an experienced, highly professional team. You will have the opportunity to apply for monthly RDO’s, have free access to a gymnasium and professional Corporate apparel

What you need to do now
If you’re interested in this role, click “APPLY NOW” or email your updated CV to Catalina.sanchez@hays.com.au

LHS 297508 #2445453