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Retail And Internet Banking Consultant

Hays - Melbourne, VIC

Source: uWorkin


Stop looking for your next job - start looking for a CAREER in Financial Services by joining a Top 4 Bank

Your new company
As an industry leader in financial services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With head office located in Melbourne, you will be joining a business that is committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.

Your new role
Receiving inbound calls from customers as the first point of contact as well as from internal departments, you will be answering complex enquiries ensuring the delivery first call resolutions. A consultant will be dealing with first and second tier customer enquiries around personal banking (personal accounts, internet banking and general enquires).

This role requires you to be available to work full time, on a rotating roster from Monday - Friday working between the hours of 6am - 7pm. You will be expected to work in the office from the initial start date/training period and are expected to have a degree of flexibility in terms of whether you are required to work in the office or from home in the longer term.

What you'll need to succeed
You will have a genuine passion for providing first class customer service; you have the ability to listen to the customer’s needs whilst operating various systems at one time, you have exceptional communication skills, the desire to work towards individual targets and team goals. Being empathetic and having the ability to build rapport with customers is also key, as well as having attention to detail when dealing with customer enquiries. Previous experience in a similar role would be advantageous.

What you'll get in return
To begin, 3 weeks of an in-depth, industry-leading training program, ongoing coaching, opportunity for career progression, a company that promotes a diverse work force and stands by its values.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Stephanie.Kowalewski@hays.com.au

Only candidates with full working rights in Australia (no restrictions) who can successfully pass a background check need to apply.

LHS 297508 #2450502