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Customer Service Consultant

Online Lead Management - Moorabbin Airport, VIC

Customer Service & Call Centre
Source: uWorkin


OLM is a boutique contact centre that specialises in developing ridiculously effective techniques for creating a clear path to attracting and engaging prospective customers. Our core business model relates to returning customers to their previous purchasing place and encouraging business growth.

OLM streamline customer enquiries to the appointment or booking stage and maximise every customer contact opportunity. We pride ourselves on maintaining database integrity, refining the customer touch point plan and delivering qualified customers and prospects to our clients.

We are looking for a customer focused, enthusiastic and energetic Customer Service Specialist to join our growing team with full time, part time and casual opportunities available. The job entails a mixture of work, always changing from day to day due to the different and changing requirements of our clients.

Key Responsibilities include, but are not limited to:

- making outbound warm/relationship calls

- lead qualification, generation and management

- providing exceptional customer service at all times

- rapport building and customer engagement

- appointment setting/booking

- updating customer contact details

- assisting any customer complaints in an efficient manner (although minimal)

- process calls in an efficient manner meeting KPIs

- ability to comprehend, capture as well as interpret basic customer information

Your Commitment to Us:

- sound communication skills inc excellent phone etiquette

- mature and reliable work ethic

- be able to overcome objectives and think on your feet, at times

- commit to achieving daily targets and KPIs

- be willing to engage with people and build rapport quickly

- be able to work between 20 - 37 hours per week

- be motivated to succeed

- be computer literate

- have a positive and can do attitude

- have a high attention to detail

Our Commitment to You:

- base rate + super

- flexible roster that can be tailored around studies, school hours etc

- career progression

- close to public transport

- friendly and diverse workspace with engaged and supportive shareholders

- fun, relaxed, team environment

- ongoing training

- modern office building with parking and onsite cafe

If you think you're the next new talent we're looking for please apply now.

Moorabbin Airport, VIC

Customer Service & Call Centre


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