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30

March

Guest Services Agent

BREATHTAKER - Mount Buller, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

The Guest Service Agent is responsible for managing the day to day operations of the reservations and front desk teams, and housekeeping teams to deliver an excellent Guest experience while training staff and working within budgeted guidelines.

What will I be doing?

As a guest service agent, you assist the Front Office Manager in performing the daily operations in the reservations, front desk and liaising with the housekeeping teams to deliver an excellent Guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Day to day operations within the reservations, front desk and housekeeping teams
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Manage guest queries in a timely and efficient manner
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

The Guest Service Agent at Breathtaker Hotel and Spa is always working on behalf of our Guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Management and/or supervisory Reservation, and Front Desk experience
  • Able to meet financial targets
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in the relevant area
  • Extensive experience in front office reservations, and front desk operations
  • Passion for delivering exceptional levels of guest service
  • Must have a current working visa for Australia, or be an Australian resident 
  • Seasonal Work - position available from February to September 2021.

What will it be like to work for Breathtaker Hotel and Spa?

Breathtaker Hotel and Spa is a luxury boutique hotel based at Mt Buller in the Victorian Ski Fields. We offer guests a unique experience in the ski fields, with multiple restaurants, luxury day spa, and the finest in accommodations, service, amenities and value. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits 

We offer competitive rates and packages inclusive of onsite full board accommodation in a shared room that includes WiFi, uniforms, cleaning of communal staff areas, weekly linen change and 3 meals a day.