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30

March

Site Support Technician I

Simplot - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Simplot Australia Pty Limited (Simplot Australia) is a wholly owned subsidiary of the J.R. Simplot Company, a family-owned, multi-national food and agriculture business. Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and select Asia Pacific markets. We have built long term partnerships with Australian farmers and our unique and diverse product portfolio includes vegetable, meals and seafood manufacturing operations that supply chilled, frozen and shelf stable products to Australia's major supermarkets, hotels, restaurants and quick service restaurant customers. Our portfolio includes some of Australias most trusted and well-known brands including Birds Eye, Edgell, Leggos, John West, Chiko, I&J, Chicken Tonight, Five Brothers and Five Tastes.

Summary

This role applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.

Key Responsibilities

  • Participates as a member of an IT technical team.
  • Performs basic analysis of functional or service requirements.
  • Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. Provides end user and routine or basic support of enterprise platforms and services.
  • Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues.
  • Ensures complete and timely hand-off of incidents to other support teams as appropriate.
  • Assists with enterprise-wide system maintenance and change implementation.
Typical Education

Associate's Degree (A.A. or equivalent)

Relevant Experience

1+ years related experience and/or training

Required Certifications

Other Information

Good verbal and written communications skills. Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications). Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Experience with monitoring and reacting to system events and end user / business requests. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Good initiative, problem solving, priority setting, and collaboration skills. Basic organizational and analytical skills.

Job Requisition ID: 4230

Travel Required: None

Location(s): Chifley Business Park Office - Melbourne

Country: Australia

Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and chosen Asia Pacific markets. Simplot Australia is family owned by the J.R. Simplot Company, a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution. Simplot Australia is proud to be an Equal Opportunity Employer.

If you require technical assistance, please email us at careers.contact@simplot.com.

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