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March

Service Desk Analyst

ITbility - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

  • Service Desk Analyst
  • Melbourne
  • 6 months


My client in Melbourne is looking for an Service desk Analyst for a 6 months contract. Please send me your updated resume at anil.more@itbility.com.au for immediate consideration.



Required Skills:

  • Experience working in large organisations (2000+ users) in a Service Desk capacity
  • Strong computer literacy skills with an emphasis on software knowledge, Installations. Microsoft Applications, Internet and Internet protocols
  • Knowledge about Active Directory, Exchange Mailbox, Remote desktop connectivity
  • Support for laptop, desktops and Printers
  • Exposure in ITSM ticketing and monitoring tools
  • Should have exposure working in voice process.

Behavioral Skills 

  • Good Communication skills 
  • Customer service focus
  • Flexibility to work in 24 x 7 environment; shift operations
  • Ability to work under pressure and against time lines, SLAs
  • Sound problem analysis and problem-solving skills