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March

Associate, Business Solutions

National Australia Bank - Docklands, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Job no: 762132
Business unit: Technology and Enterprise Operations
Position location: VIC, Docklands, 800 Bourke St
Work type: Casual, Permanent Full time
Location: Remote: Work Anywhere

  • Outstanding opportunity to build your career in a highlight engaged and successful team
  • Use your passion and expertise to drive positive outcomes for our customers
  • Join a company that's invested in you
Your new role awaits

Come Join a high performing and fast paced team who manage a large portfolio of Small Business customers . Your portfolio requires working with Business customers who are experiencing short and long term financial difficulties. To effectively perform in this role you are required to proactively manage your portfolio meeting regulatory requirements, while working with your customer, internal and external stakeholders to determine the correct solution for both the customer and NAB.

Responsibilities are, but not limited to
  • Manage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract
  • Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances
  • Build working relationships with Bankers, NAB Assist Customer Care, external legal service providers, internal legal, credit and risk to create strategies for assisting customers
  • Assist with the management of complex/defended matters, AFCA and Internal Dispute Resolution matters
  • Effectively manage a portfolio by adhering to all processes and procedures pertinent to the role and regularly contacting customers to cure accounts in a timely manner that have fallen overdue
  • Proactively manage risk; meet all policy and compliance requirements; perform controls; and escalate events, issues or breaches as they are identified
  • Ability to understand complex business structures e.g. companies, partnerships, sole traders
  • Assess lending credit submissions for lending restructures and/or security discharges
About you

To be successful in this role you must have the following skills and experience
  • Banking or Collections
  • Customer service
  • Lending
Desirable
  • Business Banking
  • Credit decisioning
  • Portfolio Management
Qualifications
  • You will be required to meet all the core training requirements to hold a credit decisioning authority.
Core Skills & Capabilities required
  • Builds strong relationships with Customers and Bankers
  • Effective portfolio management adhering to all policies pertaining to the role
  • Works well in a high-pressured environment
  • Problem solving, multitasking and forward thinking
  • Plans and prioritises commitments aligned with goals
Your new team

Working with the customer, internal and external stakeholders you will be a valuable member of this team who have the expertise to determine a long term solution that would benefit both the customer and NAB.

Why NAB?

We believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

We are the bank that backs the bold who move Australia forward. We are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI, endorsed as an employer for Women by Work180, have an African Australian Inclusion Program, Grad Traineeship and Internship Programs.

We are an equal opportunity employer and welcome diversity in the workplace.

The benefits

From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit .

If you think this role is the right fit for you, we invite you to apply. Let's have a serious but informal chat about who you are and what drives you. We'd love to share our vision for the future of banking.

Ready to apply?

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Advertised: 29 Mar 2021 10:10 AM AUS Eastern Daylight Time
Closing: 04 Apr 2021 5:00 PM AUS Eastern Standard Time

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Privacy agreement Position Location Job No. Close date
Remote: Work Anywhere 762132 4 Apr 2021
This is an amazing opportunity for someone who has an extensive understanding of small business and credit, legal structures and NAB products/accounts.

Expression of interest

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Current opportunities Position Location Work Type
Remote: Work Anywhere Casual, Permanent Full time
This is an amazing opportunity for someone who has an extensive understanding of small business and credit, legal structures and NAB products/accounts.

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