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30

March

Service Dispatcher

GO2 RECRUITMENT PTY LTD - Dandenong, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

Our client is a Global leader in material handling and is all about delivering service and repair excellence to their customers and solving their problems through high quality trained people, technologically advanced products, and service delivery.


About the role:

As the Service Dispatcher, you will play a pivotal role in ensuring the success of the company’s business by being responsible for dispatching the service technicians and planning their capacities to ensure that orders are completed in an efficient, cost-effective manner. You will be the customer's first point of contact and will be responsible for daily planning of field service jobs to ensure customer satisfaction, whilst promoting the company’s vision, values, and culture. This is a position within a global leader in material handling with the opportunity to grow into a long-term career.

What is in it for you:

  • Be part of a global market leader.
  • Opportunity for growth and career progression
  • Great and supportive team culture
  • Recognition for your contributions

Core tasks & Responsibilities:

  • Create planned service calls and service jobs of all service technicians
  • Appointment booking with customers & order planning
  • Data maintenance
  • Answering service enquiries from customers
  • General Ad hoc duties

To be considered for the role you will need the following:

  • Ability to manage & balance the needs of multiple stakeholders
  • Excellent communication skills both verbal and written
  • Previous experience in Aftersales or a service environment
  • Proven experience in using ERP systems & other software.
  • Excellent customer service skills
  • A high attention to detail
  • A “can do” attitude
  • Ability to work under pressure while maintaining a positive attitude

If you are looking for an exciting new opportunity providing growth and support, click on APPLY NOW to send us your most recent resume.