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Account Lead

Recoveries Corp - Melbourne, VIC

Banking & Finance
Source: uWorkin


We’re an industry leader in the receivables management industry, acknowledged for our quality and results for more than 25 years. We’re now building on that success and expanding rapidly, introducing new products to the market and innovating our business through the implementation of new Technology.

We have an exciting opportunity for an Account Lead to join our Debt Purchase team and take on a challenging role with a broad remit of responsibility.

Reporting to the Manager Operations, this role is responsible for building strong internal relationships and managing the operational performance of the purchased debt portfolio. You will be required to liaise daily with internal teams such as; Legal and Data & Analytics and work closely with business leaders on operational issues. You will continually evaluate portfolio performance, processes and procedures to improve the overall collections performance of the team.

Key responsibility areas include, but are not limited to;

  • Support the People Lead to develop a high performing and high quality environment
  • Develop operational tactical plans and campaigns to improve portfolio performance
  • Use analytical skills and intuition to identify gaps and implement new ideas
  • Prepare and develop performance reports and attend performance meetings
  • Liaise with internal teams to identify and recommend improvements systems and processes
  • Be an advocate and champion of change initiatives introduced within the team, unit and/or organisation and support the decisions made by management
  • Manage relationships with all support business units to ensure effective communication and cooperation exists at all times

Our ideal candidate;

  • Experience within collections/debt purchase as a Team Leader or Portfolio Analyst
  • Experience developing and implementing campaigns and tactical plans
  • Uses blend of analytics and intuition when considering ideas to improve performance
  • Comfortable challenging the norm, implementing new ideas and pivoting quickly
  • Ability to build strong internal relationships to achieve positive outcomes

We’re looking for someone with strong analytical skills who can see through the data and know that sometimes the gut feeling is the way to go. If you fit the above, we want to hear from you.

What’s on offer?

  • Competitive salary & bonus structure
  • Employee Benefits/Discounts program
  • 24/7 EAP Support
  • Income protection Insurance (eligible once completed probation)
  • Monthly recognition and rewards
  • Extensive training & ongoing support
  • Hybrid work environment – WFO/WFO

At recoveriescorp we welcome and encourage diversity across our workforce and are committed to providing inclusive and equal employment opportunities to all candidates. We encourage applications from Aboriginal and Torres Strait Islander communities; people living with disabilities; people from culturally diverse backgrounds of any socioeconomic status; people of any age, race, national origin or ethnicity and all members of the LGBTQIA+ community