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Analyst - Digital Customer Experience Tribe

ANZ - Melbourne, VIC

Source: uWorkin


  • Build your career your way
  • An innovative, flexible and collaborative work environment
  • Career progressing opportunity

About The Role

Role Location- Collins Street, Docklands VIC 3008

Role Type- Permanent, Full-time opportunity

Note- This role has 2 vacancies

As an Analyst in ANZ's Digital Customer Experience (DCX) Tribe, you will be working in a cross-functional squad to deliver features on the ANZ App. Your day-to-day activities would typically include-
  • Working closely with the Product Owner to help prioritise and manage the backlog
  • Working closely with the squad to ensure there is clarity of information and alignment of understanding to develop the feature
  • Engaging various stakeholders to elicit, analyse and document functional and non-functional requirements
  • Performing discovery analysis such as value proposition, hypothesis, high level requirements/epics/user stories, technical feasibility and high level solution design
  • Simplifying and packaging information through Agile Analysis and visualisation techniques (e.g. story map, process map, journey map, personas, empathy map, flow chart, lean canvas)
  • Performing technical analysis (e.g. system integration diagram, sequence diagram, APIs, field mapping, data flow diagram)
  • Assisting squad with testing or any other activities to achieve a common delivery goal
  • Documenting information assets in Confluence and managing user stories in JIRA
  • Measuring and reporting metrics on feature that was recently released, against the value hypothesis defined during discovery
  • Some level of coding (e.g. generating UML diagrams through PlantUML and design in code by SYSL)
  • Occasionally contributing to uplifting the capability of the Analyst Chapter

To be successful in the role, you should ideally bring the following-
  • At least 2 years experience working as a Technical Business Analyst or Systems Analyst in a cross-functional delivery team
  • Strong understanding of Agile delivery (Scrum and/or Kanban)
  • A good balance of business and systems analysis experience
  • Experience in complex, customer facing, high-volume high-availability systems (e.g. end customer facing mobile App or web Application)
  • Experience in mobile app development concepts and technologies (e.g. iOS, Android, APIs, micro-services)
  • Great at presenting information through visual models, tools and techniques
  • Be able to work through complex business problems and determine the root cause of a problem
  • A desire to continuously learn new techniques / technologies and bring innovative ideas into the squad
  • A team player (there is a lot of collaboration!)
  • Some coding experience. Prior experience in a technical role (such as Developer) is a plus
  • Prior experience in Financial Services is a plus

About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS128353.