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30

March

Senior Resolutions Officer

VICTORIAN GOVERNMENT - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

POSITION SUMMARY:

Senior Resolutions Officer

Senior Resolutions Officers manage caseloads of more complex complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Senior Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution and may use alternative dispute resolution techniques, including conciliation.

ARE YOU…

  • A skilled, enthusiastic individual who will fit into a small statutory, regulatory environment?
  • A team player who enjoys working collaboratively with others in the pursuit of team goals?
  • Interested in alternative dispute resolution and influencing quality in healthcare delivery?

HOW TO APPLY:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.