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Process Design Lead

Talent International - Melbourne, VIC

Source: uWorkin


Work for a fortune 500 company that's expanding its horizons with government and federal agencies. 

Title: Process Design Lead
Duration: 6 Months
Customer: Australian Tax Office 

Role brief:
Process Design Lead responsible for driving the process designs related to compliance and customer support services (client contact centre and outbound communication). This person is expected to define the process inventory for design, lead workshops, draft processes and work alongside other solution designers to define solution specifications. They will report to Project Manager who will lead the design team members.


  • Strong business analyst or consultant that can lead the process design work for Customer Services
  • Has prior experience with process design or IT transformation programs
  • Can lead client facing workshops
  • Preferably has functional CRM experience (contact centre solutions)
  • Strong verbal and written communication skills.

Interested? Push the "APPLY NOW" button or email me your CV directly to [email protected]