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22

March

Customer Service Officer - Local Government

HAYS - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION


Hays Australia
REM
Seeking local government experts & contact centre agents, Camberwell area, ASAP start, $32.00 / hour


Your new company
Our client is a well-respected government department who aims to provide extremely high-level Customer Service to the public. Due to their recent increase in work load, they are now seeking a like-minded individual who can join their customer service team within the Contact Centre department.

Your new role
Working in the public sector you will be a valued member of staff, as you will be the face and voice of the organisation. You will be working in their contact centre team where you will be taking inbound calls from the public where you will be required to manage general enquires, provide information about payments, hard waste, lost animals as well as, current and future projects. Whilst, maintaining an exceptional level of customer service. You will be working Monday - Friday between the hours of 8.00am-5.30pm on a rotating roster

What you'll need to succeed

  • You must have recent experience working in a contact centre
  • Previous experience working for local council in a Customer Service or Admin role is highly regarded
  • You need to be able to problem solve and be a quick thinker
  • Have strong IT skills
  • Will not be able to have holidays over Easter period, other than Public Holidays

What you'll get in return
  • Your new company has a friendly atmosphere which creates a thriving and buzzing working environment.
  • Based in their Camberwell officer
  • Business hours are 8.00am-5.30pm Monday- Friday- flexible working arrangements.
  • Start date ASAP- 8 week assignment initially with a genuine opportunity to extend
  • You will be a valued member of a great team
  • Fantastic culture and great upskilling opportunities

What you need to do now
If you’re interested in this role, and you meet the requirements above please send a copy of your resume to Jennifer Culham by clicking apply now.

LHS 297508 #2483459
Hays Australia
REM